PrintQly Promotion
Frequently Asked Questions
Everything you need to know before printing with PrintQly.
PROMOTIONPrintQly Partners
CUSTOMER
Customer Questions & Answers
Clear answers to common questions about using PrintQly for printing.
33 questions & answers
01 Do I need to install a mobile app?
No. PrintQly works directly from your web browser. You can use the website from a phone, tablet or computer.
02 How do I pay?
You pay the selected print shop directly using the payment method supported by that shop, such as its UPI QR Code or cash. PrintQly does not collect the shop’s printing charges.
03 Are my documents safe?
Documents are securely uploaded to the PrintQly system. They are not permanently stored by the print shop, and files are removed according to the platform’s document retention policy.
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04 Can I get home delivery?
Yes, if the selected PrintQly Partner supports delivery. The printed documents can be delivered to the address provided during the order process.
05 Can I cancel my order?
An order may be cancelled before printing starts, subject to the applicable shop policy. If a refund is applicable, the print shop processes it directly and PrintQly can track the refund status.
06 How does PrintQly work?
Choose a print service, upload your document or select a participating shop, configure the available print options, and follow the shop-specific order and payment instructions.
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07 How do I find a print shop?
Use Find Print Shop to browse participating shops and narrow the results by location and other available filters.
08 Can I scan a PrintQly shop QR code?
Yes. On a supported mobile device, use the Scan QR option and scan the PrintQly QR displayed by the participating shop.
09 Can I upload a PDF?
Yes. PrintQly supports document uploads according to the file types and size limits configured by the platform.
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10 Can I upload images for printing?
Yes. Image files can be uploaded where the selected printing flow supports image input.
11 Can I print in black and white?
Yes, when the selected shop and printing setup offers black-and-white printing.
12 Can I print in colour?
Yes, when the selected shop and printing setup offers colour printing.
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13 Can I choose paper size?
Yes. Available paper sizes depend on the selected printing setup, such as A4, A3, Letter, or Legal where supported.
14 Can I choose paper type or GSM?
Where the shop has configured those options, you can select the available paper type, finish, and GSM for the product.
15 Can I choose portrait or landscape orientation?
For document products that support orientation, you can select portrait or landscape before placing the order.
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16 Can I choose single-side or double-side printing?
Yes, when the selected printing setup supports the requested print side option.
17 Can I choose the number of copies?
Yes. The quantity or copies option is shown according to the selected product and printing setup.
18 Will every shop have the same price?
No. PrintQly shop owners can publish prices for their own printing setups, so prices can differ between shops and locations.
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19 Where can I see printing prices?
Use the Pricing page to discover published shop-specific prices by printing category, product, and location.
20 What if I need a custom size or specification?
For products that cannot use a fixed catalogue setup, you can submit a custom requirement to a selected shop and receive a shop-provided quote.
21 How do I pay for printing?
Payment follows the selected shop’s supported payment process. PrintQly is designed so the printing charge can be paid directly to the shop, including supported UPI or cash arrangements.
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22 Does PrintQly collect the shop printing charge?
The PrintQly public printing flow does not replace the shop’s own payment arrangement. The shop-specific payment instruction is shown during the order process.
23 Can I visit the print shop instead of using delivery?
Yes. The shop QR flow is intended for customers who are physically at a participating print shop and want to upload documents from their phone.
24 Are my documents visible to the print shop?
The shop receives the documents needed to fulfil the print order through the PrintQly workflow. Access is controlled by the platform rather than providing unrestricted public downloads.
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25 Can I delete my uploaded documents?
PrintQly is designed around customer control of uploaded documents. Available delete and retention actions depend on the document state and platform policy.
26 How long are documents stored?
Document retention follows the platform’s configured retention policy and the state of the document/order.
27 Can I track my order?
Orders can be followed through the customer order area when tracking information is available for that order.
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28 Can I cancel an order?
Cancellation depends on the order stage and the applicable shop policy. A request may not be reversible once printing has started.
29 What happens if payment fails?
Do not submit duplicate payments. Check the payment status and follow the available retry or shop-confirmation instructions for the order.
30 What happens if the print shop cannot complete my order?
The shop can communicate the order status through the supported workflow. Refund or cancellation handling follows the applicable order and shop process.
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31 Can I order different documents together?
Where the active print flow supports a print cart, documents from supported folders can be added and configured before selecting the final shop and completing the order.
32 Can I choose different print settings for different documents?
Yes, where supported. Each document can have its own applicable print settings before checkout.
33 Who should I contact if I have a problem?
Use the PrintQly support/contact options and include your order or relevant shop details so the issue can be identified.
SHOP OWNER
Shop Owner Questions & Answers
Clear answers for printing shops considering becoming a PrintQly Partner.
36 questions & answers
01 How can my printing shop join PrintQly?
Register your shop as a PrintQly Partner and complete the required shop verification details. Once approved and active, your shop can receive eligible printing orders through PrintQly.
02 How do customers send documents to my shop?
Customers can select your shop online or use your PrintQly shop QR code. Eligible documents are made available through the partner workflow for printing.
03 Can I set my own printing prices?
PrintQly Partners can manage their applicable shop pricing through the partner system, subject to the platform’s pricing and service rules.
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04 How does the customer pay my shop?
Customers pay the selected print shop directly using the payment method supported by the shop. PrintQly does not collect the shop’s printing charges.
05 Will I have a dashboard for orders?
Yes. An active PrintQly Partner uses the partner dashboard to manage eligible orders and the shop’s PrintQly workflow.
06 Can my shop offer home delivery?
If delivery is enabled for your shop, customers can choose the supported delivery option and your shop can fulfil the printed-document delivery workflow.
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07 What is a PrintQly Partner Shop?
A Partner Shop is a printing business that uses PrintQly to receive customers, documents, printing requests, and related order information through the platform.
08 How does a shop join PrintQly?
Shop owners can use the Partner registration flow and provide the business information and verification details requested by PrintQly.
09 What is the shop QR code used for?
The shop QR code gives customers a direct route into the PrintQly shop printing flow so they can upload documents from their phone while at the shop.
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10 Where should I display my PrintQly QR code?
Place the active PrintQly QR where customers can easily scan it, such as near the reception, billing counter, or customer waiting area.
11 Can I publish different prices for different products?
Yes. Pricing is associated with the selected printing category, product or setup, and shop.
12 Can I publish different prices for different paper sizes?
Yes, where the product configuration supports separate setups for different sizes and specifications.
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13 Can I publish different prices for colour and black-and-white?
Yes. These can be separate printing setups when the shop offers both options.
14 Can I publish different prices for single-side and double-side printing?
Yes, if the shop has separate setups for those print modes.
15 Can I set a minimum quantity?
Yes. A published price can be associated with a minimum quantity for the relevant printing setup.
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16 What is custom or request-based pricing?
It is a pricing flow for products whose size, material, finishing, quantity, or other specifications vary by customer requirement. The customer submits the requirement and the shop provides a quote.
17 Can customers see my published prices?
Published prices can appear on the public Pricing page according to the product, category, shop, and location information configured for your shop.
18 Can customers find my shop by location?
Yes. Shop discovery is designed around location information such as state, district, city, area, or PIN where those fields are available.
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19 What information should my shop profile contain?
Keep your shop name, location, contact information, operating details, services, logo/banner, and other requested business information accurate and current.
20 Can I update my shop information?
Yes. Use the partner/shop management area to update information that your account is permitted to change.
21 Can I receive documents through the shop QR flow?
Yes. Customers scanning your active PrintQly QR can enter the shop printing flow and upload documents for the relevant shop.
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22 Can I download customer documents?
Document access is intentionally controlled by the PrintQly workflow. The partner interface is not intended to provide unrestricted downloading of customer files.
23 How do I process a customer print order?
Review the order and its configured print requirements, follow the available confirmation/payment workflow, print the documents, and update the order status through the partner panel.
24 How do I mark an order as ready?
Use the order status controls provided in the partner panel after the requested printing work is completed and the order is ready for the next fulfilment step.
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25 How does pickup work?
For pickup orders, update the order through the supported status flow and hand over the printed materials according to the shop’s process.
26 Can my shop provide home delivery?
Yes, if delivery is enabled and supported for your shop. Delivery availability, service area, and charges can be configured according to the platform’s available options.
27 How are shop payments handled?
The PrintQly model supports shop-direct payment arrangements such as the shop’s UPI QR or cash, according to the payment option configured for the shop.
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28 Does PrintQly decide my customer printing price?
The shop publishes its own shop-specific printing prices for supported catalogue setups, subject to the platform’s configured rules and charges.
29 What is the shop subscription or wallet requirement?
Partner access can depend on the subscription/wallet status configured for the PrintQly partner account. The partner panel shows the relevant account status.
30 What happens when my shop subscription expires?
If the shop’s required active subscription status expires, customer access to the shop QR flow can be restricted until the account is active again.
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31 Can I use my own shop QR on printed materials?
Yes. Once the shop has an active PrintQly QR, it can be displayed on suitable customer-facing materials according to the platform rules.
32 Can I offer multiple printing technologies?
Yes. A shop can publish the printing services and setups it actually provides, such as digital, offset, UV, screen, sublimation, ceramic, or other supported technologies.
33 Can I add custom printing services?
Where the partner system supports custom products or request-based pricing, you can provide the relevant product/setup details and quote requirements.
34 How do I handle a customer cancellation?
Follow the order status and cancellation controls in the partner panel. If a refund is required, handle it according to the applicable order and refund workflow.
35 What should I do if I receive an incorrect or unclear file?
Check the document/order details and use the supported customer communication or order-status process before printing. Avoid printing an unclear request without confirmation.
36 Who can I contact for partner support?
Use the PrintQly partner support/contact channel and provide your shop/account and order details when requesting assistance.